This policy explains how CodeCrane ("we", "us", "our") collects and uses your personal data when you visit www.codecrane.co.uk or buy from us, in line with UK GDPR and the Data Protection Act 2018.
Who we are
CodeCrane is the data controller for the personal data described in this policy. You can contact us via our contact page or at support@codecrane.co.uk.
What data we collect
- Account & order details — name, email address, and order history when you register an account or place an order.
- Payment metadata — we receive confirmation that payment was successful and a transaction reference from PayPal; we never see or store your full card or PayPal account details, which PayPal handles directly.
- Install Service details — hosting/cPanel access information you choose to provide to us for the purpose of carrying out the Install Service, used only for that purpose.
- Contact form & newsletter — your name, email address, and message content when you contact us or subscribe to our newsletter.
- Technical & analytics data — collected via cookies where you've given consent; see our Cookie Policy for full details.
How we use your data
- To process and fulfil your orders, including delivering downloads and providing the Install Service.
- To manage your account and respond to support requests.
- To send you order confirmations and service-related communications.
- To send marketing emails or newsletters, where you've opted in — you can unsubscribe at any time.
- To understand how our site is used and improve it, via Google Analytics (only with your analytics consent).
- To show relevant advertising via Google AdSense (only with your marketing consent).
Our legal basis for processing
We rely on: performance of a contract (processing your order, delivering what you've bought); legitimate interests (keeping the site secure and improving our service); and consent (marketing communications, analytics and advertising cookies), which you can withdraw at any time.
Cookies
We use cookies for essential site functionality (like keeping items in your cart) and, only with your consent, for analytics and advertising. Full details of every cookie we use are in our Cookie Policy, and you can change your preferences at any time via the "Cookie Preferences" link in the footer.
Who we share data with
- PayPal — to process payments securely.
- Google Analytics — to understand site usage (only with analytics consent).
- Google AdSense — to serve advertising (only with marketing consent).
- Hosting and email delivery providers — to run the site and send transactional emails.
We do not sell your personal data to third parties.
International transfers
Some of the third parties above (including Google and PayPal) may process data outside the UK/EEA. Where this happens, we rely on their compliance with recognised safeguards such as Standard Contractual Clauses.
How long we keep your data
We keep account and order data for as long as your account is active and for a reasonable period afterwards to meet our legal and accounting obligations. Contact form messages and newsletter subscriptions are kept until you ask us to delete them or unsubscribe.
Your rights
Under UK GDPR you have the right to: access the personal data we hold about you; ask us to correct inaccurate data; ask us to delete your data; restrict or object to certain processing; and request your data in a portable format. To exercise any of these rights, contact us. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data properly.
Security
We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS) and secure password storage. No online service can be 100% secure, but we take reasonable steps to protect your information.
Children's privacy
Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal data from children.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown below.
Contact us
Questions about this policy or how we handle your data? Get in touch.